Iridium Satellite

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Revolutionary, innovative and groundbreaking.  These are just a few words that the aviation industry uses to describe Aireon, our technology and our people.

 

As an Aireon employee, you’re encouraged to be creative, analytical and dynamic.  Our technology will not only change the face of the aviation industry but also transform how aircraft are seen.  From concept to reality, Aireon is bringing the most advanced technology to stakeholders around the world.

 

If you are interested in joining the Aireon team, please click below to view our open positions and submit your resume.

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Job Locations US-VA-McLean
ID 2020-1668
SUMMARY: Aireon’s dynamic, reconfigurable system enables flexibility for customers for our unique mission. It is imperative that all system modifications and new features include release management planning and are thoroughly verified before reaching production – even the smallest change can have a significant impact.  The Senior Release Test Engineer will act as a leader in the release-to-production process and work closely with the Test Engineering team, Configuration Management, Quality Assurance and Safety.  Reporting to the Director of Service Test and Software Engineering, the Senior Release Test Engineer will be responsible for the planning, test, and deployment of system releases and buildup of required artifacts.  In addition, the Senior Release Test Engineer will be encouraged to innovate and ensure that key technical and performance milestones are met.   Aireon works with multiple technical and developmental partners in the design, development, and test of the Aireon System and the Senior Release Test Engineer must be ready to collaborate as part of this energetic team.  The Senior Release Test Engineer will be responsible for answer questions related to the release from both internal and external stakeholders including the European Aviation Safety Agency (EASA) and various technical teams from our Air Navigation Service Providers (ANSPs).     DUTIES & RESPONSIBILITIES: - Lead and support planning of technical releases in partnership with Configuration Management and the Program Management team with a focus on completion of verification artifacts and safety artifacts. - Use various test system assets to test, analyze, and demonstrate system changes when necessary. - Ensure all artifacts (e.g. Test Results, Software Accomplishment Summary, Hazard Identification) required for a release are complete and available for safety and stakeholder analysis. - Understand the various Aireon subsystems, associated configurations, and the impact of changing certain configuration values. - Understand Aireon’s engineering processes including development, test, and safety including ED-109A/DO-278A - Participate in the release to production event - Support updates of Verification Requirements Traceability Matrix (VRTM) - Perform trade studies, application integration, and data analysis - System performance analysis when required - Interaction with Aireon partners and customers such as the FAA, NAV CANADA, and Commercial Data Services customers on the technical and operational aspects of the Aireon system - Design and preparation of product demonstrations - Support diagnosis and correction of service anomalies (aka root cause analysis)   JOB REQUIREMENTS: - Strong initiative with the ability to conduct test activities and projectsDemonstrated ability to work with teams to achieve desired results - Ability to function in a start-up, fast-paced entrepreneurial environment - Proactive communicator with strong written and verbal skills - Technical background in the air traffic management and air traffic surveillance technology area - Ability to travel domestically and internationally - US Citizen, or Permanent Resident (Green Card), capable of receiving a FAA SF85P public trust
Category
Engineering
Job Locations US-VA-McLean
ID 2020-1662
SUMMARY: Aireon’s dynamic, reconfigurable system enables flexibility for customers for our unique mission. It is imperative that all system modifications and new features include release management planning and are thoroughly verified before reaching production – even the smallest change can have a significant impact.  The Release Test Engineer will act as a leader in the release-to-production process and work closely with the Test Engineering team, Configuration Management, Quality Assurance and Safety.  Reporting to the Director of Service Test and Software Engineering, the Release Test Engineer will be responsible for the planning, test, and deployment of system releases and buildup of required artifacts.  In addition, the Release Test Engineer will be encouraged to innovate and ensure that key technical and performance milestones are met.   Aireon works with multiple technical and developmental partners in the design, development, and test of the Aireon System and the Release Test Engineer must be ready to collaborate as part of this energetic team.  The Release Test Engineer will be responsible for answer questions related to the release from both internal and external stakeholders including the European Aviation Safety Agency (EASA) and various technical teams from our Air Navigation Service Providers (ANSPs).     DUTIES & RESPONSIBILITIES: - Lead and support planning of technical releases in partnership with Configuration Management and the Program Management team with a focus on completion of verification artifacts and safety artifacts. - Use various test system assets to test, analyze, and demonstrate system changes when necessary. - Ensure all artifacts (e.g. Test Results, Software Accomplishment Summary, Hazard Identification) required for a release are complete and available for safety and stakeholder analysis. - Understand the various Aireon subsystems, associated configurations, and the impact of changing certain configuration values. - Understand Aireon’s engineering processes including development, test, and safety including ED-109A/DO-278A - Participate in the release to production event - Support updates of Verification Requirements Traceability Matrix (VRTM) - Perform trade studies, application integration, and data analysis - System performance analysis when required - Interaction with Aireon partners and customers such as the FAA, NAV CANADA, and Commercial Data Services customers on the technical and operational aspects of the Aireon system - Design and preparation of product demonstrations - Support diagnosis and correction of service anomalies (aka root cause analysis)   JOB REQUIREMENTS: - Strong initiative with the ability to conduct test activities and projectsDemonstrated ability to work with teams to achieve desired results - Ability to function in a start-up, fast-paced entrepreneurial environment - Proactive communicator with strong written and verbal skills - Technical background in the air traffic management and air traffic surveillance technology area - Ability to travel domestically and internationally - US Citizen, or Permanent Resident (Green Card), capable of receiving a FAA SF85P public trust
Category
Engineering
Job Locations US-VA-McLean
ID 2020-1658
SUMMARY: The Director of Systems Engineering will be a Sr. Member of the Management team, reporting to the Senior Director of Systems Engineering. The Director of Systems Engineering will have a significant role in the deployment, testing, specification and design review of the Aireon space-based Automatic Dependent Surveillance-Broadcast (ADS-B) air traffic “surveillance as a service” model over the life cycle.  The Director of Systems Engineering will be involved with all phases of the “surveillance as a service” life cycle: Requirements, Design, Implementation, Test, and Operational support.  Additionally, activities will include managing systems and network engineering staff, participating in trade studies, evaluating applications and analyzing data.  The Director of Systems Engineering will be encouraged to innovate and ensure that key technical milestones are met. It is expected that the Director of Systems Engineering will have the capability to support the management, scheduling, coordination, and organization of multiple projects and programs for Aireon’s space-based ADS-B surveillance service.   This individual will also collaborate in the development, test, and technical operations activities of Aireon development partners, including Iridium (the payload procurement manager, payload development and integration technical manager, the Hosted Payload Operations Center (HPOC) developer and operator and the host satellite services provider), Harris (the payload supplier, the systems engineering contractor, the Aireon Processing and Distribution (APD) system provider and operator).  The Director of Systems Engineering will lead, participate in and or support requirements, design, network, and integration activities performed by Aireon development partners and ANSPs.  The Director of Systems Engineering will also lead activities required to receive and maintain EASA organizational certification.   DUTIES & RESPONSIBILITIES: - Directs and controls the systems and network engineering activities within the organization. Responsible for planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods. - Manage, lead and conduct systems and network engineering activities in support of multiple product roadmap events - Support EASA activities in the certification / continuous oversight of the Aireon Service - Recruitment, development and retention of technical staff to implement the Aireon mission - Ensure the Aireon system performance meets the requirements of the customer ANSPs - Project management of assigned programs/projects - Project status reporting and executive updates to the executive leadership team - Project status and executive updates to the Aireon advisory boards and customer committees - Extensive interaction with major customers including the FAA, NAV CANADA, ANSPs on the technical and operational aspects of the Aireon system - Regularly interacts with executives regarding testing matters of significance to the organization. - Develop system and network engineering plans and procedures for requirements work, traceability, ICDs, manuals - Continuous monitoring of the service and system performance to ensure changes to the system baseline do not adversely impact critical safety performance measures - Contribute to updates of the requirements, design, implementation, test and validation of the Aireon service, system and subsystems - Participate in the analysis of the performance requirements for the customer ANSPs - Technical support for demonstrations - Diagnosis and correction of service anomalies (aka root cause analysis) - Data Analysis and other system performance analysis and simulations - Participate in future system planning studies including new service and market proposals as well as the development of future space and ground segment technology - Advocate risk management and participation in monthly Aireon risk board - Advocate safety and security management. Participate and support the Safety and Security Action Group.   JOB REQUIREMENTS: - Technical background in the air traffic management and air traffic surveillance technology area - Ability to proactively and constructively collaborate with your peers to address company initiatives - Ability to work on complex issues and analysis situations or data by gaining an in-depth knowledge of the company, system, service, processes, and customers - Ability to make tough decisions that may have a serious impact on the engineering department and apply change management techniques to ensure department buy in. - Skills, knowledge and ability to directly manage personnel, lead product development campaigns to successful conclusion and motivate / grow direct reports on their career path - Detailed understanding of system engineering processes required for air traffic surveillance and management systems (or similar environments) - Ability to work as part of a team both internally and externally - Ability to function in a start-up, fast-paced entrepreneurial environment - Proactive communicator with solid written and verbal skills - Ability to travel domestically and internationally - US Citizen, or Permanent Resident (Green Card), capable of receiving a FAA SF85P public trust
Category
Engineering
Job Locations US-VA-McLean
ID 2020-1657
SUMMARY: The System Administrator is responsible for helping to set up, maintain and manage Aireon’s on-premise infrastructure as an integral part of the team implementing, and maintaining Aireon’s operational networks for distributing data to customers.  The sysadmin refines requirements, processes and solutions to deploy robust systems that meet stringent safety requirements for high availability, redundancy and diversity.  They install systems, configure automation to ease system administration, setup and administer centralized authentication solutions and help roll out and maintain a wide range of security controls.  The sysadmin works closely with Aireon’s security, software design, systems engineering, test, and subcontractors to validate and improve system designs and implementations. They are a subject matter expert providing Tier III support for responding to escalated incidents. They determine root cause and work quickly with vendors, engineering, and subcontractors to resolve problems when they occur.  The sysadmin also collects and evaluates performance data to identify potential systemic problems, help tune systems for better performance, and to ensure sufficient capacity to support Aireon’s operational needs.   Effective communication and adeptness at working with a variety of personalities and skillsets across multiple organizations, multiple time zones and willingness to contribute broadly in a fast-paced, start-up environment will be a key part of this role.     DUTIES & RESPONSIBILITIES: - Responsible for design, implementation and maintenance of operational, test and development systems - Reviews and approves subcontractor hardware and software, changes and implementations - Contributes to trade studies for evaluating alternative designs - Responsible for hands-on installation and administration of RHEL/CentOS and UNIX operating systems - Helps maintain deployed hardware and system configuration inventory, licenses, and asset data - Provides operational Tier III support for analyzing and resolving system issues - Works with Atlassian applications to help instigate and manage change requests and incidents - Helps develop and refine procedures for identifying and mitigating common system issues - Uses tools like Ansible, Puppet, etc. to implement automation of sysadmin tasks - Manages backups, off-site archives, and disaster recovery system readiness - Helps implement, administer and maintain centralized user authentication systems - Helps define and implement solutions for network monitoring and monitoring dashboards - Supports system level testing for resilience, redundancy, and performance - Collects and evaluates performance data to identify trends, potential problems, and capacity issues   JOB REQUIREMENTS: - Demonstrated hands-on experience installing, configuring and administering Linux and UNIX systems - Understanding of Internet protocols, OS security controls, and OS network configuration - Experience collecting and evaluating OS performance data and identifying hardware failures - Experience with network monitoring and configuration capture tools - Experience administering centralized authentication services like AD or LDAP - Experience with virtualization and containers is a plus - Experience working in a configuration-managed operational environment with rigorous controls is advantageous - Familiarity with ticketing systems, issue tracking, and collaboration tools - Ability to handle multiple simultaneous assignments - Ability to quickly learn and embrace Aireon’s safety culture - Ability to work as part of a team comprised of internal and external resources located in multiple geo-graphic locations and time-zones - Flexibility to take on additional roles related to technical system development, testing, and operations to help where needed - Proactive communicator with strong written and verbal skills - US Citizen or U.S. permanent resident
Category
Engineering
Job Locations US-VA-McLean
ID 2020-1655
SUMMARY: The Network Engineer is principally responsible for designing, implementing, and maintaining Aireon’s operational networks for distributing data to customers.  They are responsible for helping to define telco and connectivity requirements to meet stringent safety requirements for high availability, redundancy and diversity.  They also are responsible for hands-on configuration of network equipment including routers, switches, firewalls, access-points, and OS platform network interfaces.  The Network Engineer also implements and validates the appropriate applications of network security controls.  They work closely with Aireon’s security, software design, systems engineering, test, and subcontractors to validate and improve network designs and implementations. The Network Engineer is one of the operational Tier II support subject matter experts responsible for responding to network related incidents. They determine root cause and work quickly with vendors, engineering, and subcontractors to resolve problems when they occur.  The Network Engineer also collects and evaluates network performance data to identify potential systemic problems and ensure sufficient capacity to support Aireon’s operational needs.   Effective communication and adeptness at working with a variety of personalities and skillsets across multiple organizations, multiple time zones and willingness to contribute broadly in a fast-paced, start-up environment will be a key part of this role.     DUTIES & RESPONSIBILITIES: - Responsible for design, implementation and maintenance of data distribution networks - Reviews and approves subcontractor network designs, changes and implementations - Contributes to trade studies for evaluating alternative network designs - Responsible for hands-on configuration and maintenance of network devices like routers, firewalls, and switches from vendors like Cisco, Juniper, and Meraki - Helps maintain network device baseline configuration inventory, licenses, and asset data - Provides operational Tier II support for analyzing and resolving network issues - Works with Atlassian applications to help instigate and manage change requests and incidents - Helps develop and refine support procedures for responding to network outages and deploying changes - Leads network training sessions for Tier 1 support personnel - Helps implement and maintain network monitoring, monitoring dashboards, and network administration automation capabilities - Supports system level testing for network resilience, redundancy, and performance - Acts as a subject matter expert for document reviews and project team participation - Collects and evaluates performance data to identify trends, potential problems, and capacity issues - Ensures efficient delivery of networking capabilities using best practices, industry standards and repeatable processes   JOB REQUIREMENTS: - Demonstrated hands-on experience configuring network equipment and firewalls - Experience explaining and implementing Internet protocols, network security controls, and operating system network configuration - Experience collecting and evaluating network performance data - Experience with network monitoring and configuration capture tools - Ability to handle multiple simultaneous assignments - Ability to quickly learn and embrace Aireon’s safety culture - Ability to work as part of a team comprised of internal and external resources located in multiple geo-graphic locations and time-zones - Flexibility to take on additional roles related to technical system development, testing, and operations to help where needed - Ability to support off-hour escalations of network related issues - Proactive communicator with strong written and verbal skills - US Citizen or U.S. permanent resident
Category
Engineering
Job Locations US-VA-McLean
ID 2020-1651
YOUR ROLE:                                                                       - Participate in the design, implementation, and test of scalable high-performance mission-critical systems that support Aireon’s mission of 100% coverage of equipped aircraft. - Work closely with a multidisciplinary team of engineers to solve complex problems. - Technical support for demonstrations. - Use your knowledge of systems design and coding to build, debug, and test Aireon components. - Learn and contribute in meetings with Aireon’s technical staff. - Be ready to problem solve and be creative with potential solutions. JOB REQUIREMENTS: - Interest in learning about air traffic surveillance and satellite technology, including ADS-B. - Desire to work in a startup, fast-paced environment. - Self-motivated. - Understanding of data analysis and software engineering fundamentals. - US Citizen or US Permanent Resident (Green Card).
Category
Engineering
Job Locations US-VA-McLean
ID 2020-1647
Job Description   - Three-day work-week, four days off! Shifts will be three consecutive 12.5-hour days: Day shift is from 6:30 am-7:00 pm, and overnight shift is from 6:30 pm to 7:00 am. Shifts will cover 7 days per week, 365 days per year, so some weekend and holiday work will be required. - These positions are considered part-time due to work hours being under 40 hours per week. These positions are benefits eligible for benefits, however, vacation/floating holidays will be pro-rated. - Command, control, communicate and log the operations, maintenance, and incident response for a global aircraft surveillance tracking system. - Monitor dashboards and other event/fault management tools, for system, network and performance metrics, alerts, and component failures. - Follow well documented plans, processes, policies and procedures. - Log all activity related to the operations and maintenance of the surveillance system, including scheduled checklists, ad hoc activity, and unplanned events. - Respond to customer reports and inquiries for a global aircraft surveillance tracking system, mitigate and troubleshoot service outages, system and network outages, and performance issues. - Manage international customer communications, including incidents, support requests and problem tracking reports, take appropriate action toward resolving system and network problems as they appear or as they are reported by customers or other stakeholders. - Take appropriate action toward resolving system and network problems as they appear or as they are reported by customers or other stakeholders - Determine additional required resources based on the severity or type of event. - Issue and manage service interruption reports to international customers. - Remotely support installation of various computer hardware and software and bringing systems on-line. - Monitor data network devices and overall network health and performance. - Responsible for incident response, troubleshooting, and resolution per policies and procedures. - Implement technical solutions to mitigate outages or performance issues. - Communicate with end users and customers to manage service changes and repairs. - Collaborate with engineering, network operations, security operations, and system administrators to ensure operational quality and integrity, and support overall system testing.
Category
Customer Service/Support
Job Locations US-VA-McLean
ID 2020-1646
DUTIES & RESPONSIBILITIES: - Statistical analysis of large data sets - Contribute to updates of the requirements, design, implementation, test and validation of the Aireon system and subsystems. - Technical support for the operations team JOB REQUIREMENTS: - Interest in learning about air traffic surveillance and satellite technology, including ADS-B - Desire to work in a startup, fast-paced environment. - Self-motivated. - Understanding of data analysis and software engineering fundamentals. - US Citizen or U.S. Permanent Resident (Green Card). -  
Category
Engineering
Job Locations US-VA-McLean
ID 2020-1635
SUMMARY: The Associate Network Engineer is principally responsible for designing, implementing, and maintaining Aireon’s operational networks for distributing data to customers.  They are responsible for helping to define telco and connectivity requirements to meet stringent safety requirements for high availability, redundancy and diversity.  They also are responsible for hands-on configuration of network equipment including routers, switches, firewalls, access-points, and OS platform network interfaces.  The Associate Network Engineer also implements and validates the appropriate applications of network security controls.  They work closely with Aireon’s security, software design, systems engineering, test, and subcontractors to validate and improve network designs and implementations. The Associate Network Engineer is one of the operational Tier II support subject matter experts responsible for responding to network related incidents. They determine root cause and work quickly with vendors, engineering, and subcontractors to resolve problems when they occur.  The Associate Network Engineer also collects and evaluates network performance data to identify potential systemic problems and ensure sufficient capacity to support Aireon’s operational needs.   Effective communication and adeptness at working with a variety of personalities and skillsets across multiple organizations, multiple time zones and willingness to contribute broadly in a fast-paced, start-up environment will be a key part of this role.     DUTIES & RESPONSIBILITIES: - Responsible for design, implementation and maintenance of data distribution networks - Reviews and approves subcontractor network designs, changes and implementations - Contributes to trade studies for evaluating alternative network designs - Responsible for hands-on configuration and maintenance of network devices like routers, firewalls, and switches from vendors like Cisco, Juniper, and Meraki - Helps maintain network device baseline configuration inventory, licenses, and asset data - Provides operational Tier II support for analyzing and resolving network issues - Works with Atlassian applications to help instigate and manage change requests and incidents - Helps develop and refine support procedures for responding to network outages and deploying changes - Leads network training sessions for Tier 1 support personnel - Helps implement and maintain network monitoring, monitoring dashboards, and network administration automation capabilities - Supports system level testing for network resilience, redundancy, and performance - Collects and evaluates performance data to identify trends, potential problems, and capacity issues Ensures efficient delivery of networking capabilities using best practices, industry standards
Category
Engineering
Job Locations US-Remote
ID 2020-1633
DUTIES & RESPONSIBILITIES: - Lead generation with ANSPs in the designated region - Education of prospect customers (Air Navigation Service Providers-ANSPs) through bilateral ADS-B workshops, meetings and discussions to assist the ANSPs’ understanding of Aireon services. - Developing a sales relationship with prospect customers at all levels (procurement, operational, C-level) - Work with internal Aireon teams to develop a customer value proposition - Develop a personalized and individual customer sales strategy to achieve success in your region - Customer acquisition through the development of a value proposition, presentations and negotiations - Participate in negotiations as a member of the team to develop a data services agreement - Responsible for the generation of Aireon revenue in the EMEA region - Perform other marketing and business development activities in close coordination with the Regional Director, to develop and provide information to the regional market and identify meeting and discussion opportunities. - Support in participating at Air Transport Industry (“ATI”) events that are considered relevant to Aireon business, by preparing materials, information and working papers, presenting information at the meetings, attending meetings and conferences, and follow up with members of ATI organizations on the meetings and workstreams of interest by Aireon. - Other tasks may be added or requested.  JOB REQUIREMENTS: - Air Traffic Management sales, Communication, Navigation or Surveillance equipment sales, or Aviation Data Services sales experience - Knowledge of Air traffic management (ATM) and communications navigations and surveillance (CNS) technology desired - Strong initiative - Active listener, communicator, with solid written and verbal skills - Sales personality (boots on ground) - Good negotiator - Ability to work in as part of a team both internally and externally - Ability to function in a start-up, fast-paced entrepreneurial environment - Ability to travel domestically and internationally - Must hold a European passport.
Category
Sales
Job Locations US-VA-McLean
ID 2020-1628
The Project Coordinator will have an important role in supporting the management, scheduling, coordination, and organization of projects and programs for Aireon’s space-based ADS-B surveillance system. Reporting to the Program Manager, the Project Coordinator will be involved with all phases of the project and program life cycle: Concept, Planning, Execution, and Transfer. Communication and adeptness at working with a variety of personalities and skillsets across multiple organizations and locations will also be a key part of this role.   The Project Coordinator will collaborate with Aireon engineers and project managers from ANSP customers such as NAV CANADA, the Federal Aviation Administration (FAA), and others in order to help ensure the success of each project and program.   DUTIES & RESPONSIBILITIES: - Work closely with ANSPs on the deployment of service delivery points and providing guidance to operations. - Work closely with Aireon implementation engineering, system engineering, and operations teams to develop and execute multi-year projects and programs - Work closely with Aireon subcontractors on new and existing programs and projects - Coordinating a team with a diverse array of talents and responsibilities - Coordinate and schedule project meetings including taking notes, actions and following up with participants - Highlight schedule dependencies, risks, and assist with resource load-balancing - Support implementation engineering manager in the development of processes and procedures for the implementation team - Support new and existing programs strategic objectives - Be responsive to all customer inquiries and requests JOB REQUIREMENTS: - Development of Project, Program, and Integrated Master Schedules - Strong initiative and detail-oriented - Ability to work in as part of a team both internally and externally - Ability to function in a start-up, fast-paced entrepreneurial environment - Proactive communicator with strong written and verbal skills - Excellent organizational and multi-tasking skills - Understanding of air traffic system and ANSPs basic operations preferred - Ability to travel domestically and internationally occasionally - U.S. Citizenship Required - Highly developed interpersonal skills
Category
Engineering
Job Locations US-VA-McLean
ID 2020-1623
Duties and Responsibilities:   - Responsible for the facilitated implementation and adherence of the Aireon Quality Management System (QMS) across multiple functional areas. - Provide quality related training to functional groups on the QMS and its benefits. - Assists with the effectiveness assessment of the QMS implementation. - Using QA audit checklists, aids, tools, guidelines and supporting documentation, plan and conduct QA audits of the Aireon services and processes. - Review and execute SQA plans including quality checks and artifact generation at prescribed gates/phases/checkpoints of the SDLC. - Ensure that all QA records produced by audits are placed within proper CM control. - In association with the Sr QE, use QA audit results to conduct various analyses that facilitate the continual improvement of the QMS, SDLC processes and enterprise functions. - Work with functional manager and operators to develop, improve and maintain the QMS. - Provide support and coordinate closely with the Safety and Configuration Management functions to ensure Aireon’s culture of safety is verified and validated throughout Aireon and all Aireon operations. - Assess and provide feedback on the effectiveness of company, targeted and individualized QA training. - Provide support in driving organizational improvement initiatives, as well as identifying pertinent quality tools, techniques, methodologies and best practices. - Provide support to ISO-9001 certification and follow-on audit and re-certification success. - Analyze quality performance utilizing using statistical and analytical tools and methods. - Implement methods to inspect, test and evaluate reliability, precision, reliability and accuracy of processes, products and production equipment. - Develop and establish quality procedures and systems for audit plans, quality trends, statistical analysis and monitoring plans. - Ensure process controls adhere with requirements. - Ensure on time processing of non-conforming components. - Assist disposition process by involving in failure analysis and suggest corrective actions as Material Review Board member. - Coordinate with suppliers and customers relating to quality trends, performance and corrective action. - Verify conformance and productivity of quality engineering system through supplier audits and surveys. - Interact with product development committees to inspect and review engineering release - Review all system quality aspects like planning, manufacturing methods and process specifications. - Interact with systems engineering teams to optimize documentation related to quality and audits.     Job Requirements:   - Strong oral and written communication and presentation skills, ability to interact and communicate with all levels of company roles in a professional and tactful manner. - Demonstrated knowledge of QMS and QA auditing processes and methodologies, development techniques, policies, procedures, standards and industry publications related to quality management and QA auditing. - Lead dissemination of QA review results with management, process owners, operators, software developers, system engineers and other support roles for facilitated and actionable improvements. - Experience conducting quality management system development, reviews, improvements and maintenance. - Experience developing and using QA review guidelines, job aids, presentations and other supporting documentation to facilitate objective, evidence-based QA audits. - Experience with Software Quality Assurance processes and tasks. - Experience managing QA audit records and artifacts in a CM environment. - Experience in Corrective Action Plans and Non-Conformance remediation. - Experience with JIRA, Confluence, SharePoint and data analytics software (e.g., SQCPack). - Ability to work well with a team of experienced, and highly motivated people who are passionate about the industry-changing technology and the services that Aireon provides. - Ability to work in a fast-paced environment where expectations are high for everyone who is brought on to be a member of the Aireon team. - Ability to learn, understand, and support the culture of safety (related to safety-of-life aviation operations) that is a cornerstone of Aireon service and operations.
Category
Engineering
Job Locations US-VA-McLean
ID 2020-1618
Duties & Responsibilities:  - Work with end users, business leaders, process/product owners, scrum masters, internal and external project managers to help establish strategic goals and objectives, project objectives, and set expectations on functional scope. - Translate business goals and requirements into clear actionable features/user stories and acceptance/testing criteria for solution delivery and software development teams to consume - Assist business process stakeholders and product owners in prioritization of backlog. - Understand procedures, information flows and handoffs, decisions, and communications pathways to analyze and create business, functional and technical requirements. - Recommend changes in product, process and service offerings; presents high-level benefits of recommendation and explains rationale for selection over alternative solutions. - Provide analysis and problem solving on business challenges and internal customer support issues including talking to end-users, scoping, root cause, brainstorming with the team, clarifying options, and creating cost-effective solutions. Partner with external solution providers and software development teams as needed. - Analyze, create, design and format requirement specification documentation, including process flows and other information needed to describe required system changes. - Guide and oversee acceptance and functional testing. - Ensure compliance with security policies through profiles, roles and permission sets.  - Work closely with Aireon’s Information Security Manager to support, maintain and administer policies and procedures for ensuring security and integrity of the company’s critical business applications - Develops and improve functional support procedures, escalation procedures, workflows, knowledge base, configuration repositories using Atlassian JIRA, Confluence and SharePoint Online.
Category
Information Technology
Job Locations US-VA-McLean
ID 2019-1563
Job Description   - Three-day work-week, four days off! Shifts will be three consecutive 12.5-hour days: Day shift is from 6:30 am-7:00 pm, and overnight shift is from 6:30 pm to 7:00 am. Shifts will cover 7 days per week, 365 days per year, so some weekend and holiday work will be required. - These positions are considered part-time due to work hours being under 40 hours per week. These positions are benefits eligible for benefits, however, vacation/floating holidays will be pro-rated. - Command, control, communicate and log the operations, maintenance, and incident response for a global aircraft surveillance tracking system. - Monitor dashboards and other event/fault management tools, for system, network and performance metrics, alerts, and component failures. - Follow well documented plans, processes, policies and procedures. - Log all activity related to the operations and maintenance of the surveillance system, including scheduled checklists, ad hoc activity, and unplanned events. - Respond to customer reports and inquiries for a global aircraft surveillance tracking system, mitigate and troubleshoot service outages, system and network outages, and performance issues. - Manage international customer communications, including incidents, support requests and problem tracking reports, take appropriate action toward resolving system and network problems as they appear or as they are reported by customers or other stakeholders. - Take appropriate action toward resolving system and network problems as they appear or as they are reported by customers or other stakeholders - Determine additional required resources based on the severity or type of event. - Issue and manage service interruption reports to international customers. - Remotely support installation of various computer hardware and software and bringing systems on-line. - Monitor data network devices and overall network health and performance. - Responsible for incident response, troubleshooting, and resolution per policies and procedures. - Implement technical solutions to mitigate outages or performance issues. - Communicate with end users and customers to manage service changes and repairs. - Collaborate with engineering, network operations, security operations, and system administrators to ensure operational quality and integrity, and support overall system testing.
Category
Customer Service/Support
Job Locations US-VA-McLean
ID 2019-1365
The Safety Assurance Manager will have a significant role in the implementation, operation, and maintenance of Aireon’s Integrated Management System (AIMS).  Responsibilities include assisting Director Safety in the implementation of safety management procedures in accordance with the Aireon Integrated Management System, developing and maintaining associated documentation, delivering safety management training materials, and performing oversight of all key integrated management system activities including risk and change management, occurrence reporting, safety analysis etc. – all in accordance with international standards and regulations defined by the International Civil Aviation Organization (ICAO), European Aviation Safety Agency (EASA), and National Supervisory Authorities (NSA). The position will require coordination with such organizations to meet the objective of certifying that Aireon’s services are safe to use, compliant and fit for purpose.   Additionally, the successful candidate hired for this position will participate in, and perform compliance audits against identified regulations both within Aireon and across our contracted services, encouraging partnerships with international air navigation service providers and other aviation stakeholders to develop collaborative solutions.   The Safety Assurance Manager will oversee the proper disposition of hazards that may be identified in Aireon’s operation via mandatory and voluntary reporting, proactive analysis stemming from proposed system changes, and/or predictive trend analysis of system operational data. This oversight will include tracking hazards and monitoring associated safety risk mitigation plans to ensure the continued safe provision of Aireon’s ADS-B service around the world.   Primary Responsibilities: - Assist in the execution of all day-to-day safety management activities, to include software safety assurance and the continuous updating of the Aireon Compliance Matrix. - Participate in routine hazard analysis and risk assessment activities. - When delegated by Director Safety, coordinate with safety oversight organizations e.g. EASA, NSAs. - Deliver safety training to Aireon Team personnel when requested. - Promote a strong safety culture by example of behavior. - Conduct system safety analyses in accordance with EURCONTROL Safety Assessment Methodology and equivalent Aireon system safety processes. - Analyze Occurrence, Incident and problem reports to identify potential safety impact. - Perform design verification (Preliminary Hazards Analyses, Operational Hazard Analyses, Failure Modes Effects Analysis, Subsystem Hazard Analyses, Software Safety Assurance, and System Safety Assessment) where applicable. - Provide oversight of design and test methods to assure compliance with applicable codes & standards and to ensure safety. - Communicate findings of the analyses and design verification in authored reports and presentations. Additional Requirements: - Demonstrated attention to detail, with strong analytical skills. - Goal oriented with strong organizational skills. - Demonstrated ability to work collaboratively with team members and other aviation stakeholders and experience leading diverse teams with different backgrounds, experience levels, and perspectives. - Excellent writing, briefing and communication skills and experience communicating with both technical and executive audiences. - Strong communication skills required. - Ability to prepare documents using Microsoft Office software: Excel, Word, PowerPoint, and Access; support meetings and conferences as needed; Utilize Confluence/SharePoint to maintain documents/files. - Ability to interact with senior management. - Ability to organize and facilitate meetings. - Proactive communicator with solid written and verbal skills.
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